Description
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors!
For this position, you will be responsible for performing on-site deskside servicing, repair, and installations. May involve use of problem management databases and help desk system.
RESPONSIBILITIES:
- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
- Performs basic computer hardware and software installations
- Troubleshoots general problems under direction of a higher level of support
- Escalates problems and issues to a higher level of support
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment
- Processes timely and accurate information to ensure compliance with warranty requirements of vendors
- Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates
- May install, test, and repair computer systems on customer site
- May interact with customer responding to technical questions or request for information
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
QUALIFICATIONS:
- Must be proactive, self-motivated, capable of working on a team or independently as needed
- MAC OS and/or experience with iDevices (iPhone/iPad) desired
- A+ certification preferred
- Networking and server break-fix experience preferred
- IBM/Lenovo Laptop/Desktop Warranty Certified, Security+ and/or Server+ preferred
*CompuCom supports Employment Equity and Diversity*