Description
Our client is the Pacific Northwest's signature software brand seeking a Systems Analyst/Engineer for a great contract opportunity.
OVERVIEW:
- Acts as primary response for technical support
- Provides entry level support primarily for end users, along with developers and corporate customers via in-person, telephone, email and ticketing system
- Provides support for more complex products under general supervision
- Communicates with customers who possess a wide range of skill levels
- At a peer level, communicates problems to development and other internal organizations
QUALIFICATIONS:
- 1 year related work experience required
- Solid understanding of standard computer science concepts required
- Must have general technical understanding but not required to have in-depth technical knowledge in specific products
- Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
- Excellent customer service skills, strong communication, problem solving, and technical writing skills required
- Must have the ability to work both independently and as part of a team
- Working knowledge of personal computer architecture and relevant operating systems, applications, and/or languages preferred