Description
Our client, a leading global IT outsourcer and business solutions provider, currently has a need for an experienced Desktop Engineer. The role will be based onsite in the CBD and you will be working with 1 of their a major global clients.The position is initially for a period of 3 months but as it is an ongoing role the likelihood for extensions is good.The responsibilities of the role include:
- Provide technical support of PCs (personal computer hardware, peripherals and software) in an onsite capacity
- Install, configure and support personal computers, peripherals and software as required to meet Service Level Agreements
- Perform second and third level problem determination for PCs
- Evaluate and recommend innovative technical solutions to satisfy customer's business requirements
- Relevant experience and technical understanding (MS Windows/Office, MS Exchange/Outlook.
- Exceptional communication, negotiation and customer service skills
- Understanding of technology infrastructure
- Recognised IT industry certification or relevant tertiary qualification in information technology