Change/Release Assistant - ITIL, ISO 20000, Dutch/Flemish

Vlaams-Brabant  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Change/Release Management Assistant - Dutch or Flemish + EN/FR

Role description
The change/release assistant coordinates and assists the change & release management process from the together with the Change & Release Managers. S/He also works close together with the change & release managers of the Customer. At the same time s/he acts as an interface with the project team, where a coordinator is assigned. In this assignment the change/release assistant helps the change & release managers to produce reports on weekly/monthly process KPIs.

Tasks (eg):
Handling of administration concerning RFCs and the concerned planning.
Handling of administration concerning Release cycles with release planning and coordination of validation.
Be the back-up of the change manager towards change advisory board (CAB) and the according agenda, as well on the level of the client group as on the level of the opponent Customer contacts.
Be the back-up of the Release Manager.
Invitation of the correct people during the meetings with usage of available technology (video conference & conference call)
Regular revision of the open change/Release tickets that still have to be handled;
Production of recurring management & KPI reports, inclusive the input for the monthly service reporting;
Providing process enhancement proposals and taking ownership of enhancement tasks when asked to.

Specific skills:
Some experience with large changes in an IT context. Preferably a background in projects related to IT technology changes.(Junior profile)
Some operational experience or affinity with managing IT infrastructures and/or IT system administration.
Willingness to gradually become the guru for Change practices according to ITIL and ISO 20000 across all service teams within our client group and partners.
Team spirit/team player towards colleagues in the Change/Release management team.
An eye for detail and attention/good accuracy/structured and disciplined style.

Start date
ASAP
Duration
3 months, 1 Day
From
e-resourcing Limited
Published at
06.06.2012
Project ID:
373523
Contract type
Freelance
To apply to this project you must log in.
Register