Product Support Analyst

Nevada  ‐ Onsite
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Keywords

Description

Link Technologies is currently seeking a Product Support Analyst for a contract position in Las Vegas, NV.

Have at least two capabilities that need to be supported. Key day-to-day responsibilities will be:

Execute pro-active health check of applications

Respond to tickets within service level agreement

Resolve tickets within service level agreement

Possibly, respond to monitoring alerts and 24x7 pages

Investigate problems

When not working on tickets, expected to improve supportability of capability to decrease overall support costs.

Update code to improve exception handling or logging; or fix known errors

Create/update monitoring

Create/update documentation

Cross train fellow support team members

Required experience:

Past experience supporting product and desire to perform support

Programming experience: Java, .NET

Ability to work alone with little supervision

Ability to work on team and with business users

A plus if you have experience in:

Apache Tomcat, TIBCO Hawk, IIS, Remedy

To apply, please send your Resume in MS Word format and reference Job ID #5211. We look forward to working with you!

Start date
n.a
From
Link Technologies
Published at
09.06.2012
Project ID:
374931
Contract type
Freelance
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