Description
Service Delivery Manager needed - Service Delivery Manager wanted in Amsterdam
Contract Duration: 12 months with possible extension
Start Date: As soon as possible
Location: Amsterdam
Objectives:
A fantastic opportunity has arisen for a Service Delivery Manager to be based in Amsterdam. The contract is for a 12 month period with extensions to follow.
Key Skills:
The Service Delivery Manager will possess the following skills and experience:
- Previous experience of IT Service Management
- Ability to manage suppliers in outsourcing contracts
- Strong people management skills
- Good communication skills
- A qualification in ITIL Service Delivery is desirable
Job Functions:
The Service Delivery Manager will preferably possess the following additional skills:
- Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals.
- Definition of service level agreements (SLA's) in relation to contracted services, ensuring the SLA's are achieved; service quality and client expectations are met or exceeded as well as profitable
- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed.
- Build and maintain client relationships.
- Produce management and account performance reports to an agreed schedule or upon request.
- Attend client service review meetings covering performance, service improvements, quality and processes.
- Implement and facilitate workshops and training courses.
In order to apply for this role, please send an updated copy of your CV and one of our team members will contact you straight away