Description
For our client in Den Haag, we are currently looking for an ITIL consultant.
Project duration, 1 year, start ASAP.
This role is for an ITSM consultant who has hands on experience with ITIL process implementation and associated change management at all levels. in more than one international organization.
You will be responsible for:
I)Facilitate rollout of standard ITIL processes such as release, change, request, incident, problem:
- Detailing standards into operational procedures
- Train staff
- Coach staff
- Work together with the process owners across Shell
II) Project manage specific improvement projects such as:
- Roll out standards (release, change, request)
- Service catalogues
- License management
III) Act as process focal point feeding back to process owners in new initiatives
Work Experience:
More than 5 years of hands on ITIL tool and process experience required.
Skills required Technical:
- ITIL certification Trainers and qualified practitioners for ITIL processes (preference, release, change, request, transition to support)
- Working experience on ITSM tool such as IBM Tivoli, Clarify, BMC Remedy, HP Service Manager, Peregrine Service Center etc. and more than one CMDB tool such as HP Asset Manager, Peregrine Asset center.
Non-Technical:
- Strong quantitative, analytical and problem solving skills.
- Strong communication, verbal and written skills (in English)
- Ability to work in fast paced, high pressure environment.
Please do only reply when your CV matches the profile and if you are permitted (VISA) to work in the Netherlands. You can do this by sending me your CV and motivation by E-mail.
with kind regards,
Mandy Griffioen
account specialist MBA Amsterdam