Description
The Senior Storage Operations Specialist provides operational support and guidance to customers to support the management and use of the client's storage solutions. Responsible for performing a wide variety of daily storage management tasks as well as providing recommendations for effective and efficient storage system use.
This candidate will be handling day-to-day operations and assist with migration from a DMX3 to VMAX.
GENERAL SCOPE:
- Provides proactive recommendations to the customer for improving storage operations and/or effective use of the client' storage solutions to help maximize their satisfaction
- Responsible for performing daily operational tasks like storage provisioning and maintaining availability at the customer site(s)
- Provisions storage based on standardized procedures as outlined by best practice documentation
- Participates in the execution of the business continuance and disaster recovery plans as agreed upon by the client and the customer
- Participates in the design and operational execution of the customer's storage disaster recovery process as required
- Performs necessary storage infrastructure maintenance in accordance with change management policies
- Represents the client in a professional manner to customers, partners and other personnel at all times
- May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
- Works capably and productively with minimal supervision
- Considered an expert in the implementation and use of EMC storage solutions
- Knowledgeable of industry best practices in the implementation of complex storage environments
- Demonstrates strong interpersonal skills with Sales, TS and external customers
- Participates in the continual review and improvement of existing operational policies and procedures in compliance with storage management best practices
- Performs other duties as required
QUALIFICATIONS:
- 6-8 years of direct experience in a highly technical role, preferably with a storage focus
- Bachelor's Degree or equivalent
- EMC Proven Professional Specialist level Certification
- Unix/Linux/Windows experience
- Fundamental knowledge of host volume managers
- Oracle ASM/clustering experience
- Recoverpoint experience a plus
- Proficiency with multiple operating systems including Windows, Unix, Linux, HPUX, AIX, VMware ESX
- Knowledge of the technical aspects of hardware/software subject matter
- Ability to work in a cross-functional role spanning many disciplines at a customer site
- Prior training experience a plus
- Ability to be a technical knowledge resource for the client and on-site customer colleagues
- Familiarity with backup technologies and techniques