Service Desk Analyst/Jnr Security Analyst

New South Wales  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

Key responsibilities:
  • Provide effective and efficient delivery of Service Desk services
  • Staff access control via Active Directory
  • Provide staff, students and channel partners with access to authorised ICT resources and services in line with policies
  • Deploy desktop and laptop images to staff and students as required and within agreed time frames
  • Deploy approved software to authorised users and computers as required and within agreed time frames
  • Assist in creating & testing software application packages for deployment over the network
  • Setup and Deploy PABX phones and corporate phones, iPads as required
  • Setup and Support Video Conferencing sessions
  • Assist the ICT Service Desk Team Lead in managing the procurement, asset commissioning and disposal of ICT hardware and software
  • Assist in collating and maintain asset and inventory information for stock takes software licence compliance
  • Coordinate, relocate, setup ICT equipment for customers using safe work practices
  • Ensure regular reviews are conducted of ICT equipment used by staff and students for safety and usability. Equipment is repaired and services restored within agreed time frames
Key requirements:
  • Strong Active Directory/User Access Control experience
  • Good understanding of ITIL processes
  • Experience in using call management software (eg. INFRA, Remedy, Heat)
  • Experience in providing remote support when resolving incidents
  • Experience in supporting Audio/Visual equipment (eg. projectors, document visualisers)
  • Experience in supporting communication equipment including phones & mobiles
  • Excellent customer service skills and telephone manner
  • Well organised and able to prioritise
  • Excellent problem solving and troubleshooting skills
  • Achievement oriented, focused and well organised
  • Able to work independently after being given direction
  • A can do attitude
  • Has a values-driven approach
  • Excellent verbal and written communication skills
  • Friendly, confident and patient with people
Please send your CV.

Please quote Job Reference SYDCSC_TF28546 when applying for this role.
Start date
n.a
From
Candle (Sydney)
Published at
13.06.2012
Project ID:
376599
Contract type
Freelance
To apply to this project you must log in.
Register