Description
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors!
OVERVIEW:
- Deskside software support
- High end printer and multi-function Laser component level repair
- Server component level hardware repair and software restore
- Network device replacement/configuration
- Basic network troubleshooting
- Smart Hands, executes defined networking instructions
- Scanner/scale calibrations
- Ability to handle warranty certification calls
- Documents, maintains, upgrades or replaces hardware and software systems
- Supports and maintains user account information including rights, security and systems groups
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Relies on experience and judgment to plan and accomplish goals
- Works under general supervision
- A certain degree of creativity and latitude required
CERTIFICATIONS:
- A+
- IBM POS
- NCR POS
- 2+ industry certifications (Server+, PDI, etc.)
- HP desktop
- Lenovo desktop
- Dell desktop
- Lenovo laptop
- HP laptop
- Dell Laptop
- Toshiba laptop
- HP Inkjet (multi model)
- HP Laser (multi model)
- Lexmark Laser (multi model)
- Xerox (solid ink)
- Network + or other basic network
- High-end Multi-function color printer certs
- HP
- Lexmark
- Xerox
- IBM, HP, Dell server certs
REQUIREMENTS:
- At least 2 - 4 years of experience in the field or in a related area required
- Familiarity with a variety of tech support concepts, practices, and procedures
- Network OS basic skills
- Basic project management skills
- Verbal and written client level communications
- Experience to lead a team of resources
- Ability to work autonomously
- Ability to lift and carry 50 lbs.
- Reliable transportation
- Must pass background and drug check, as required
- May require an Associate's Degree or equivalent
*CompuCom supports Employment Equity and Diversity*