Supportability Consultant

Zuid-Holland  ‐ Onsite
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Description

Dear Freelancer,

Currently I am recruiting a Supportability Consultant for one of my clients in The Hague, The Netherlands.

Project Description
The Supportability team in Global Functions SOM plays a role in the transition to support or support improvement projects.
The incumbent of the role engages with the project manager/team early in order to plan for transition of the project to support.
The incumbent will work with the various support teams to determine support requirements and deliverables and will ensure delivery of those.
The transition to support is managed via a standard process and supporting tools that are aligned with the project methodology and framework used within Shell.

Roles and Responsibilities:
- Ensure that projects understand the requirements of the support team that will be responsible take-on the run and maintain activities.
- Ensure processes, schedules, and resources for transition are integrated into the Project Plan, Budget, agreed and executed in a seamless manner.
- Ensure the service to be successfully transitioned into GF SOM and supported according to cost and quality goals.
- Co-ordinate communications & activities related to the transition within GF SOM and between the project and the IT delivery groups
- Accountable for the effectiveness of end-to-end supportability of the application ie leads cross functional teams of Infrastructure, Application, Business, and third parties support planners to develop end-to-end support models and processes for specific projects.
- Obtain sign-off on the agreed deliverables at relevant stage as per Project Delivery Framework.
- Coordinates the sign-off of project work orders, service work orders, SLA/OLA, information security, compliance and vendor contracts.
- Ensures that formal testing is planned and implemented at the appropriate stages, including usability and supportability testing for existing applications and
solutions.
- Ensure consistency of approach across for transition in GF SOM.
- Ensures that all necessary support processes & roles are in
place prior to solution deployment and that they are aligned to the support model.
- Coordinate all support implementation knowledge transfer,
training, and documentation handover.
- Report transition status and provide metrics to Supportability Manager.
Domestic Travel Required: None International Travel Required: None

Travel Details:
Skills and Skill Levels:
SkillName Competency
English Required/Advanced Knowledge
Change Management (OD) Required/Basic Knowledge
Application Support Required/Basic Knowledge
Project Management (PM) Required/Advanced Knowledge
Communications-Written (PC) Required/Advanced Knowledge
Stakeholder Management (PC) Required/Advanced Knowledge
Communications-Verbal (PC) Required/Advanced Knowledge
Service Level Agreements (SLA) (PC) Required/Basic Knowledge

If you are interested in this contract role, please respond with your CV and motivation.

Sacha Martina
Teammanager Recruitment MBA

Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start date
ASAP
Duration
6 months
From
MBA - Amsterdam
Published at
15.06.2012
Project ID:
378035
Contract type
Freelance
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