Description
COMPETITION: #1250-STATUS: Temporary Full-Time
HOURS OF WORK: 0800 to 1700 hours - Tuesday to Friday
COMP. END DATE: 2012
NOT JUST A JOB ...A CONTRIBUTION
DUTIES:
The Senior Technical Specialist reports to the Manager, Technical Services in the Information Technology Section. We presently have a mixed environment, running Active Directory, Exchange, SQL Server, IIS, WTS/Citrix applications.
The Senior Technical Specialist is responsible for:
- Design, Implement and Support VPD Voice Solutions
- Cisco Communications Manager
- Cisco Unity Connection
- Faxing
- Cisco Meeting Place
- Call Recording and CDR Record Management
- IVR and other solutions
- Liaise with internal and external technical personnel and with hardware and software vendors
- Backup Design, Implementation and Support for VPD Network Infrastructure
- Campus fiber network using VRF-lite
- DMPVPN branch office solutions
- QoS and other optimization policies
- ACLs and other traffic control
- Backup Design, Implementation and Support VPD Security Infrastructure
- Network Access Control
- Checkpoint and Cisco Firewalls
- IPS solutions
- ACLs, data encryption, Anti-Virus
- Preparation and maintenance of technical documentation
- Other duties as assigned
QUALIFICATIONS:
- Post-Secondary education in a computer/telecom-related technology
- Minimum of 3-5 years experience in Voice technology support
- 2+ more years experience supporting Voice Over IP software
- Familiarity with Microsoft Windows, Linux and Virtualized Server platforms
- Understanding of data networking protocols, services, software and hardware
- Knowledge of Skinny, SIP, H323
- Working knowledge of QOS policies
- Demonstrated ability to communicate clearly and effectively (oral and written)
- Excellent troubleshooting skills, and ability to learn new tasks
- Strong Customer Service delivery attitude
- Familiarity with ITIL standards and policies as it relates to Change, Incident, Problem and Release Management
- Proven ability to organize work, exercise judgment, use initiative and perform duties in an independent and confidential manner
- Excellent interpersonal skills and ability to work co-operatively in a team oriented environment
- Ability to interact with others tactfully and effectively in person, by telephone, or in correspondence
- The candidate must be able to obtain and maintain a valid security clearance
ADDITIONAL ASSETS:
- Cisco Certifications
- Valid Class 5 Driver's License
Selection Process:
- Applicants will be required to take a test.
NOTE: We thank applicants for their interest, however only those selected for an interview will be contacted.
These positions fall under the jurisdiction of Teamsters Local 31.
Applicants should submit a Resume via email by 4:30 p.m. of the closing date. Resumes should indicate clearly the competition number on the subject line in the email, and made to the attention of Human Resources Section.
THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER