Description
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors!
This request is for an onsite resource at to provide end-user and break-fix IT support.
OVERVIEW:
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems
- Supports and maintains user account information including rights, security and systems groups
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Relies on experience and judgment to plan and accomplish goals
- Works under general supervision
- A certain degree of creativity and latitude required
REQUIREMENTS:
- At least 2 - 4 years of experience in the field or in a related area required
- Strong Microsoft Office Skills (Outlook, Word, and Excel)
- Knowledge of joining multiple spreadsheets, to include and exclude datasets as required
- Thorough understanding of Outlook's calendaring tool
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Detail oriented and self-motivating
- Ability to lift and carry up to 40 pounds
- Must pass background security check
Preferred Skills:
- HP Accredited Platform Specialist (APS) Certification - HP Commercial Desktops, Workstations, Notebooks and Printers
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades
*CompuCom supports Employment Equity and Diversity*
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