Description
Service Desk Manager - Service Delivery, 6 months, Middlesex
We are seeking an experience Service Desk Manager for an initial 6 month contract to work in Middlesex.
Essential Skills:
- Solid IT service delivery experience with major part of this experience in IT Operational Management
- Experience in a dynamic Operational environment managing or supporting major incident or crisis management
- Good influencing skills to support the above; this includes being a point of escalation for issues service and process issues
- Good collaboration skills as a member of the leader of the Service Operations team, a member of the Service Management team, and a contributor to the Service Management & Desktop Leadership Team and also the wider teams
- Work closely with the other SMC Managers to ensure an holistic service management practice
- Proven commitment to IT Service Management best practices, especially Service Desk, Incident Management, Event Management and Service Request Fulfilment Foundation qualifications in ITIL.
Desirable Skills
- Experience of outsourced Service Desk management and performance reporting covering third party contracts and operational level agreements involving multi-sourced and multi-disciplined service providers
- Exposure to ISO2000, CObIT, Six Sigma and Lean Management
- Experience of Service Delivery in a large outsourced Service Desk and Field Service Operation
- Membership of a professional organisation, eg Service Desk Institute; IT Service Management Institute
- Practitioner qualifications in ITIL Service Operation.
Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.