Service Request Coordinator/Helpdesk Operator

New South Wales  ‐ Onsite
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Keywords

Description

Our client, a large global IT outsourcer and business solutions provider, currently has an immediate requirement for a Service Request Coordinator/Helpdesk Operator to work within their service centre team.The position initially is a 6 month contract, but is likely to extend indefinitely in 6 monthly increments.The responsibilities of the role are; 

  • Monitoring and review of email queue, contacting customers as required to confirm requirements of requests
  • Entering of requests from faxes, assignment of complex requests from the Remedy queue involving contact with the client as required
  • Escalation of requests from email queue and telephone calls
  • High focus customer support role with strong focus on meeting customer service levels
The desired skills and experience needed to be considered for this position are;
  • Strong team player
  • Strong excel experience
  • Exceptional interpersonal skills
  • Diligent and committed to getting the job done
  • Desire to face a challenge head on but never compromising on quality
  • Outstanding customer service skills
  • Able to deal with all situations and to portray a customer service attitude over the phone
  • Service Centre experience preferred but not essential
  • Previous IT Experience is preferred but not essential
If your skills and experience match the above criteria, please contact Adam Fife for further information on this opportunity.
Start date
ASAP
Duration
6 month rolling contract
From
Paxus (Sydney)
Published at
19.06.2012
Project ID:
379377
Contract type
Freelance
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