Description
Rational Customer Support
To serve its customers in Europe, Middle East and Africa, that encounter problems or have questions regarding our tools, Rational has three support centers based in Europe: Amsterdam (NL), Kista (Sweden) and Toulouse (F). These support centers cover nearly all of the Rational products on the, so called, 2nd level. This means that the centers are responsible for analysing and reproducing the problem, finding a work-around, identify product problems and collect new product enhancement requests.
The Role
Since customer satisfaction plays an important role in sustaining the Rational business with our customers, the main objective of the Technical Support Engineer is to resolve the customer issues with Clearcase in a timely, courteous and professional manner.
Although you are a technical expert, you may often need the help of other world-wide experts, like Rational product developers, our account managers and others to resolve the issue. Nevertheless, your responsibilities lie in the orchestration of this and you remain the customer contact and keep the responsibility for the progress towards the solution. All the time you are continuously focused to reduce the impact to the customers business. Ownership, team playing and customer focus are key elements of attitude of the Technical Support Engineer, who is doing his/her work in an international environment.
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.