Description
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors!
OVERVIEW:
- POS register and POS printer component level repair
- Laptop, desktop component level repair
- Basic printer and basic Laser (non multi-function) component level repair
- Scripted image, patches, and anti-virus loads
- Basic software configuration and system backups
- Basic low end multi-function printer replacement and scripted configuration
- Wireless access whole unit replacement
- Smart Hands, executes defined OEM instructions
- Basic cable troubleshooting
- Install, test and operates basic operating system software
- Document, maintain, upgrade or replaces hardware and software systems
- Supports and maintains user account information including rights, security and systems groups
- Ability to handle warranty certification calls
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Relies on experience and judgment to plan and accomplish goals
REQUIREMENTS:
- Desktop and laptop break-fix experience
- POS and printer experience
- Ability to read and follow written directions
- Ability to write legibly and accurately
- Ability to lift and carry 50 lbs.
- Reliable transportation
- Must pass background and drug check as required
- Basic client level communications skills
- Ability to work productively with minimal direction
- May require an Associate's Degree or equivalent
CERTIFICATIONS:
- A+
- HP, Dell or Lenovo desktops warranty certification
- HP, Dell, Lenovo or Toshiba laptop warranty certification
- HP or Lexmark Laser warranty certification
- Xerox (SDP Supported Phaser/MFP)
- Network+ or other basic network certification
*CompuCom supports Employment Equity and Diversity*