Genesys TDA

Dublin  ‐ Onsite
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Description

Genesys TDA

IT. Alliance Group is a leading Irish owned IT. services company. We currently require a Genesys TDA with senior experience for a 6 month contract role based in Dublin.

  • Onsite resource required to support customer with their Genesys Contact Centre
  • Possess Genesys certifications GCP-CIV (Consultant Inbound Voice ) and/or GCP-DIV (Developer Inbound Voice)
  • At least 3 years' experience working with Genesys version 7.x or 8.x in a multi-site call centre environment.
  • Fully proficient with Genesys GUI applications, CME, SCI,IRD,DMA.
  • Ability to interpret existing routing strategies and develop new ones as required.
  • Experienced with historical reporting (CCA or Infomart), and Real Time using CCPulse.
  • Experience of working with business units to assess routing, reporting requirements, and possess an ability to map business to technical requirements.
  • Ability to multi-task with inter-departmental/multi-site projects.
  • Experience of performing application upgrades and applying Hot Fixes in a production environment.
  • Exposure to Genesys multi-media (email/chat) would be advantageous.
  • Strong process and architecture documentation skills using Visio and MS Word.
  • Database skills and an ability to construct SQL queries would be a plus.
  • PBX configuration skills, preferably Avaya Blue(Nortel).
Start date
n.a
Duration
6 month contract
From
IT Alliance Ltd
Published at
27.06.2012
Project ID:
383614
Contract type
Freelance
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