Description
User Support - French
Harvey Nash has an immediate need for a high performing associate with a passion for technology, operations and products to help our clients serve their global user base. Interest in digital and online marketing a definite advantage.
This person will support end users through existing and new support channels. You will be joining a small, highly leveraged, and fun-loving team with a very experimental culture. We promote thoughtful risk-taking to develop the next generation of scalable support solutions for our expanding suite of products. If serving our users and helping deliver excellent experiences to local business owners using Google, this is the position for you.
Requirements
BA/BS degree with a strong academic record.
Outstanding written and verbal communication skills in English and French, with fluency in English
Global mindset, comfort working with team members across functions and geographies.
Proven excellence in judgement, problem solving, and analytical ability.
Proven ability to multi-task, meet deadlines, and maintain an eye for detail.
Experience working collaboratively and proactively in a diverse team environment.
Enthusiasm for customer service and desire to help users;
Experience with customer service and/or teaching/training a plus.
Strong desire to build in-depth product knowledge.
Responsibilities
Become an expert in the unique issues faced by local businesses and deliver solutions tailored to user needs.
Master the use of support channels & tools including email, phone, chat, discussion forums, and Help Centers.
Maintain and improve support channels by writing help content, designing contact forms, designing new support tools, training other team members, etc.
Identify and report user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize & develop existing or new processes & tools geared towards improving internal efficiency and customer satisfaction.
Should you like to explore this particular opportunity, please apply via the link provided. Alternatively, contact Marta.