Description
The System Manager will manage the "managed service piece of the offer" work with Corporate HQ (Vice President) level of the client to give updates on the solutions that the company is providing for the client.Description:
Good communication skills are a MUST and must have the ability to interact with Senior Level Management
Will be a company ambassador; negotiating more deals, scope changes, meeting SLA's, etc.
Wireless/LAN Network experience Hybrid PM/Technical experience IT realm, retail, in any of their client industries.
Industries: Restaurant, Retail, Medical
20% travel
Scope of Responsibilities/Expectations:
Provides tailored technical customer operations support for large customer accounts. Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, performance and contractual reports. Executes customer operations policies and procedures. Builds and maintains positive, effective, and mutually beneficial-working alliances with customers. Initiates problem solving action and follows through to resolution. Performs root-case analysis of problems to formulate and recommend improved alternative operations. Leads process improvement initiatives. Directs and coordinates the work activities of project staff. Conducts in-depth analysis employing both standard and new methods. Works with management to establish goals and objectives for developing innovative customer operational strategies. Work is evaluated upon completion to ensure objectives have been met. Determines and develops approach to solutions. Exercises judgment in selecting methods and techniques for obtaining solutions. Responsibilities include sales support for new and existing customers and the identification of potential future expansions of services within customer accounts. Models behavior that facilitates collaboration, consistency, and service best practices. Delivery and explanations of Managed Service Reports including SLA's and other KPI's with key customer contacts on a monthly basis.
Specific Knowledge/Skills:
A BA/BS degree, from an accredited college or university. A minimum of 10 + years of directly related customer operations experience, Looking for technical experience with WLAN and IT network. Retail experience preferred. Knowledge of company's products and services. PMP certification not required. Minimum of a Bachelors degree, however, prefers a higher education level.
Experience in dealing with large system Integrators. Excellent communication/presentation skills and the ability to interact effectively within different functional areas of the business and with the internal management team. Experience and proven track record in managing projects. Experience in negotiation of large projects with both customers and sub contractors
*STRONG DATA CENTER EXPERIENCE.
MUST HAVE BUSINESS DEVELOPMENT SKILLS.
*MUST BE ABLE TO SPEAK TO AND WORK WITH SENIOR LEADERSHIP MEMBERS OF THEIR CLIENTS.
Synectics is an Equal Opportunity Employer.