Description
Role: Customer Docs Support Assistant
Skills: Customer Docs Support Assistant - Retail Banking - Business Change
Overview:
Our client, a major UK retail bank, requires the services of a Customer Docs Support Assistant, who has experience within retail banking. The role is within the Customer Documentation Team and will be responsible for the development and implementation of a number of work streams relating specifically to the development and delivery of all customer literature
Core duties of the role:
- Delivery of a new end to end suite of customer literature for Verde Home Insurance (from welcome packs to renewals, both pre-printed and system-generated materials)
- Managing relevant changes to existing customer documentation for those customers with linked products (eg loan protection with a loan) whose main accounts are being divested to the Verde Bank
- Represent Customer Documentation within the wider Verde project team governance structure attending all meetings
- Work alongside a second Project Lead who is working on the documentation changes related to the divested customers
- Work side-by-side with the Business Configuration Team who program the Engage1 platform that creates the system-generated documents
- Work closely with the Print and Production manager within the customer documentation team
- Liaise closely with the Retail Communications team to align plans
- Participate fully in all project-related workshops
Core skills and experience required:
- Proven track record of delivery in project management capacity
- Ability to quickly grasp and articulate technical infrastructures, products, operational processes and systems.
- Strong skills in preparing all project and technical requirements documentation to a high standard.
- Excellent verbal and written communication skills with the ability to articulate information clearly and to colleagues at all levels.
- Excellent verbal reasoning skills with confidence to question and challenge key stakeholders.
Desirable Skills
Some understanding of the risk and regulatory environment in which the financial services industry operates and the impact this has on customer documentation
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion.
Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.