Description
This is 24x7x365 position which may include weekends and holidays. This position resides in the Network Operations group and reports to a NOC Supervisor. The Network Operations group is responsible for monitoring and maintaining the integrity of the WiFi network.
Responsible for the less complex tasks required in the testing and analysis of all elements of the network facilities (eg, power, communication machinery, software, lines, modems, and terminals). Assists and supports senior network control engineers in the NOC/TAC as initial fault isolation support for internal and external customers. Opens, updates, and closes trouble tickets as required to track progress of trouble resolution. Assists with network configuration/reconfiguration. Assists in the collection of customer requested data such as traffic reports as needed. Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls to various support organizations as needed. Maintains documentation of daily operations. Typically reports to first or second level management. Supervisory: NO This position may be responsible for contributing to compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
SKILLS
Linux, Network Skills/Experience, Broadband Experience, PC & Networking Skills, Server Administration, Customer Support Skills, Ticketing System Experience, Cisco Router/Switches, Wi-Fi Experience
Synectics is an Equal Opportunity Employer.