Description
Act as a SharePoint administrator providing support for a global SharePoint environment. 10+ YEARS OF EXPERIENCE
RESPONSIBILITIES:
Provides problem isolation and resolution and administration services for the SharePoint infrastructure using technical and analytical skills when performing these responsibilities. The position responsibilities include the break/fix repair of issues in the environment, performing diagnostics and ensuring adequate monitoring of the environment. Interacts with internal and external global customers requiring excellent Customer Service skills. Job includes working on-call rotations for global infrastructure support (evenings, weekends and holiday coverage). The Technology supported in this position is primarily SharePoint.
COMPETENCIES:
Provides expert level support for the global SharePoint infrastructure. This includes knowledge of all of the associated hardware and software used to maintain the systems' functionality across multiple platforms. Able to identify trends, create the environment needed to duplicate complex issues and to develop a solution for correcting persistent issues. Informs management of persistent issues. Assists less senior admins with troubleshooting issues. Ensures systems are available 24 hours a day throughout the year worldwide. Provides expert level global client support by gathering all relevant information in order to isolate the issue and determine the root cause. Utilizes internal and external resource and knowledge databases in order to correct the issue. Engages vendor support as necessary to resolve issues quickly. Excellent interpersonal and communication skills. Understanding Database, Web, and Client Server technologies. Acts as a subject matter expert.
QUALIFICATIONS:
Bachelor's degree in Computer Science, Engineering, or related discipline. At least four years of experience in systems support and working knowledge of specific technology to be administered. Familiarity with multi-platform environments. Understanding of security systems. Basic working knowledge of core networking concepts like TCP/IP network addressing, DHCP, DNS, WINS, routing, load balancing.
PREFERRED QUALIFICATIONS:
10 or more years IT experience with Fortune 500, global business. Experience with SharePoint , FAST Search 2010, Nintex Workflow , DocAve (AvePoint). SharePoint Administration certification is a plus.
SKILLS
NA
Synectics is an Equal Opportunity Employer.