Service Desk Analyst - Contract - NSW

New South Wales  ‐ Onsite
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Keywords

Description

Our client, a leading Global IT Outsourcer currently has an immediate opportunity for a Service Desk Analyst to join their team to based on client site in Northern NSW. Initial 3 month contract with view for extensions.

This position is responsible for service to their customers as they contact the Service Desk for technical assistance. As part of your role, the Customer Support Analyst will ask the customer the appropriate questions to determine the severity and the nature of the problem. This information is logged into a service desk management system that will track the incident through to its completion.

To be considered for this role you will need to have:

  • Lotus Notes, Active Directory experience
  • Outstanding customer service skills
  • Strong technical background, must be able to provide first/second level troubleshooting support for Microsoft Applications and Windows Active Directory
  • Excellent telephone skills with the ability to deal with all situations and to portray a customer service attitude over the phone
  • Excellent problem diagnosis and solving skills
  • Service Centre experience preferred

If your skills and experience match the above criteria, please apply via link below or contact Arianne Akber  for further information.

Reference Number:

Start date
n.a
Duration
3+ month
(extension possible)
From
Paxus (Sydney)
Published at
02.07.2012
Project ID:
385627
Contract type
Freelance
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