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Computer Support Specialist

Arizona  ‐ Onsite
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Description

Our client is a rapidly growing technological components manufacturer seeking a Support Specialist for an excellent contract opportunity.

OVERVIEW

Provide second level desk side support to employees by installing, maintaining, and repairing all company supported hardware and software. Troubleshoot computer, application, network, and printer related problems, determine problem source, and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution.

ESSENTIAL RESPONSIBILITIES

  • Cleaning computer hardware according to manufacturers' specifications
  • Monitoring computer hardware performance and diagnosing problems
  • Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Setting up new configurations of equipment
  • Adjusting, repairing, and replacing worn or defective parts
  • Installing and configuring software applications
  • Troubleshooting and repairing software applications and OS related problems
  • Tracking and routing problems and requests, and document resolutions
  • Identifying and escalating situations requiring urgent attention
  • Testing equipment that has been repaired prior to returning the equipment to the user

    • CORE CLIENT HARDWARE AND SOFTWARE ENVIRONMENT

    Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2000/XP/7 OS, Microsoft Office , SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype

    KNOWLEDGE AND SKILL REQUIREMENTS

    • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
    • Knowledge of relevant call tracking applications
    • Knowledge and experience of customer service practices
    • 3-5 years of related experience and training
    • A+ certification
    • Microsoft MCP Certification a plus

    KEY COMPETENCIES

  • Positive Attitude
  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem-solving skills
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance

    • WORKING CONDITIONS

    Working conditions are predominantly standing and walking. Must be able to kneel for short periods of time, frequently lift up to 25 lbs. and walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart.

    IND0

    Start date
    ASAP
    Duration
    12 months
    From
    Compucom
    Published at
    03.07.2012
    Project ID:
    386028
    Contract type
    Freelance
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