Description
Our client is the signature software enterprise of the Pacific Northwest seeking a Systems Analyst/Engineer for an excellent contract opportunity.
OVERVIEW:
- Acts as a secondary response for technical support
- Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers
- Provides support via in-person, telephone, email and ticketing system
- Works independently with limited supervision
- May provide technical training, coaching and mentoring to other engineers
- May act as substantial technical resource in certain product areas
REQUIREMENTS:
- 2-3 years related experience required
- Solid understanding of standard computer science concepts required
- Knowledge of personal computers, relevant operating systems, applications, and/or languages required
- Knowledge of personal computer architecture and networking required
- Solid understanding of technical support issues required
- Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
- Strong communication, problem solving, and technical writing skills
- Excellent customer service and support skills required
- Programming and debugging skills preferred
- Associates degree in a technical field preferred, or an equivalent combination of education and experience required