Description
This position, located in Dayton, Ohio, assures support for approximately 11,000 users. Providing technical advice, maintaining knowledge on help desk support and procedures, and troubleshooting are keys to this position. This position is responsible for receiving support tickets, analysing support problems, and either resolving issues or routing calls to the correct support area or individual.
PROFESSIONAL SKILLS:
- Dependability - Able to be on time for work, meetings, and deadlines
- Strong verbal and written communication skills - Able to communicate with understanding with a wide range of users among all levels of the organization chart. This includes common users to executives. Effectively communicate with the technical support, help desk and systems engineering staff on issues, resolutions, and day-to-day communications.
- Team player - Needs to be able to work in a team environment with local and remote technical resources.
- Adherence to processes, procedures and standards
- Follow direction - Ability to follow directions and effectively deal with challenges with little follow-up.
- Hard working
- Professional appearance - The position supports an office environment where customers regularly visit, so it is required that the candidate follows all dress codes and has a professional appearance while at work.
- Quick learner - Ability to learn other skills and techniques quickly. Able to pull from own knowledge and experience to relate to new technologies and procedures.
- Resourceful - Able to get the task at hand completed using common sense, technical knowledge, the Internet, peers, etc.
TECHNICAL SKILLS:
- Strong in desktop/laptop support skills (HP Shop)
- Device imaging and securely wiping PCs
- PC migrations (Personalizing, transferring data, and deployment)
- Hardware troubleshooting and part replacement
- MS Windows XP and Windows 7 operating systems
- Microsoft desktop applications
- Novell Client for Windows - Solid troubleshooting skills
Working knowledge of TCP/IP, DHCP, DNS, and Active Directory
Ability to support offsite users
Able to interact with hardware and software vendors
Additional Technical Skills Desired:
- Antivirus/antispyware applications
- Technical writing skills
- Knowledge of HP printers and Ricoh multi-function printing equipment
- LAN skills
- Computer networking
- Wireless (Wi-Fi) knowledge
Call PTE, LLC, to apply.