Description
Relationship Manager - PPI Claims - Northamptonshire - £450/day
Banking client in Northampton require a Relationship Manager to work on the organisation's PPI programme paying £450 day (6 months contract).
You must have extensive Relationship Management and Team Leading skills.
You will be working as part of a team that leads and embeds a Claims Management Company Strategy (CMC) and execution of key processes for PPI complaints handling teams.
*Line Management of 3 x CMC analysts and accountability for the key processes they execute
*Management of the offshore elements of any of the CMC interventions they offer
*Identification and progression of detailed root cause analysis to understand CMC inbound call/query drivers
*Creation of business improvement opportunities from root cause analysis to support the reduction of CMC contact into the operations
*Team representative for the PPI change delivery programme to identify and impact assess any business changes that may impact the CMC relationship and/or interventions we offer
*Oversight and management of CMC reporting and senior Exec decks (monthly reporting, external regulatory reporting etc
*Support to the peer CMC Relationship Manager in terms of roll out and delivery of the CMC strategy
*Support to the Head of CMC Engagement as a team member and key part of the leadership team
Please send CV for immediate review