Description
My Client is looking for an experienced Claim Management Relationship Manager
Working as part of a team that leads and embeds a Claims Management Company Strategy (CMC) and execution of key processes for PPI complaints handling teams.
1. Line Management of 3 x CMC analysts and accountability for the key processes they execute
2. Management of the offshore elements of any of the CMC interventions offered
3. Identification and progression of detailed root cause analysis to understand CMC inbound call/query drivers
4. Creation of business improvement opportunies from root cause analysis to support the reduction of CMC contact into the operations
5. Team representative for the PPI change delivery programme to identify and impact assess any business changes that may impact the CMC relationship and/or interventions we offer
6. Oversight and management of CMC reporting and senior Exec decks (monthly reporting, external regulatory reporting etc
7. Support to the peer CMC Relationship Manager in terms of roll out and delivery of the CMC strategy
8. Support to the Head of CMC Engagement as a team member and key part of the leadership team
If interested please send an updated CV now.
Rullion Computer Personnel Ltd is acting as an Employment Business in relation to this vacancy.