Description
My client, a leading financial company require a Claims Relationship Manager to join their team.
Skills/Experience (required):
Relationship Management; Team Leading/Management experience; Experience working in a Claims and or financial environment Strong Reporting skills; PPI experience will be highly advantageous.
Responsibilities (will include, but not be limited to):
Working as part of a team that leads and embeds a Claims Management Company Strategy (CMC) and execution of key processes for PPI complaints handling teams.
Management of the offshore elements of any of the CMC interventions; Identification and progression of detailed root cause analysis to understand CMC inbound call/query drivers; Creation of business improvement opportunities from root cause analysis to support the reduction of CMC contact into the operations; Team representative for the PPI change delivery programme to identify and impact assess any business changes that may impact the CMC relationship and/or interventions we offer; Oversight and management of CMC reporting and senior Exec decks (monthly reporting, external regulatory reporting etc; Support to the peer CMC Relationship Manager in terms of roll out and delivery of the CMC strategy; Support to the Head of CMC Engagement as a team member and key part of the leadership team.