Description
Claim Management Relationship Manager
Relationship Manager required to work as part of a team that leads and embeds a Claims Management Company Strategy.
Responsible for the line management of 3 Claims Management Analysts and will be accountable for the key processes they execute. You will be manage the offshore elements of any of the Claims Management Company interventions and identify and progress in detail the root cause analysis to understand Claims Management Company inbound call/query drivers. From this root cause analysis you will then be involved in the creation of business improvement opportunities to support the reduction of Claims Management Company contact into the operations.
The Claim Management Relationship Manager will also act as the team representative for the PPI change delivery programme to identify and impact assess any business changes that may impact the Claims Management Company.
As the Claim Management Relationship Manager you will also be required to offer support to the Head of Claims Management as key part of the leadership team.
Key skills and Background
- Experience of finance in large, financial services organisation
- Excellent Written & Verbal communication skills.
- The ability to prioritise and multi task to ensure delivery expectations are met
- Good team working skills
- Good presentation skills
- Proven Leadership/Management experience
- Self starter
- Driven to succeed
- Can work to Challenging Deadlines
- Good Attention to detail