Description
Customer Strategy Manager - Berkshire - 3 months rolling contract
My client, a large Blue Chip organisation are seeking a Customer Strategy Manager to cover a period of maternity leave. The role is an initial 3 month contract which is likely to last up to 9 months.
They are seeking someone with a background in Marketing or Communications, who can review the organisation from a customer's perspective to help create customer journeys.
The role is required to:
- Create all customer strategy concept briefs for communication to the support and commercial events functions for all new initiatives
- Create high level customer journeys and bring them to life as part of concept briefs for all Marketing initiatives
- Support the commercial and support teams in advising on high level experience to align with customer experience principles
- To work with the 'How' teams to ensure that a balance between customer experience, commercial and operational effectiveness is agreed where necessary
- Collate and document the Customer Strategy concept briefs.
Responsibilities:
- From insight and customer experience principles, collate, document, communicate and gain feedback on the Customer Strategy concept briefs including high level end to end customer journey and requirements.
- To support the production of Customer Strategy, high level Customer Policy and Customer journeys
- Bring to life with examples the concept briefs for all Marketing initiatives and ensure understanding from commercial and support teams
- To support presentation development for the major customer strategy impacting issues
- To identify, participate and influence the major impacting customer experience journeys from customer and internal insights
- Support governance of delivery of customer experience
- Assist in management of Customer Strategy programs to inspire and engage both employees as well as our external agencies.
- Provide support for key stakeholders across the business on customer experience, including the creation of any Customer Strategy supporting documentation required.
Please send through an up to date CV to apply.
Customer Journey, customer strategy, customer experience, insight, customer experience, experience journey, concept brief, marketing, communications
Project People Ltd is acting as an Employment Business in relation to this vacancy.