Description
Retail Banking
The candidate will be required to work as part of a team that leads and embeds a Claims Management Company Strategy (CMC) and execution of key processes for the PPI complaints handling teams.
-Line Management of 3 x CMC analysts and accountability for the key processes they execute
-Management of the offshore elements of any of the CMC interventions offers
-Identification and progression of detailed root cause analysis to understand CMC inbound call/query drivers
-Creation of business improvement opportunities from root cause analysis to support the reduction of CMC contact into the operations
-Team representative for the PPI change delivery programme to identify and impact assess any business changes that may impact the CMC relationship and/or interventions we offer
-Oversight and management of CMC reporting and senior Exec decks (monthly reporting, external regulatory reporting etc
-Support to the peer CMC Relationship Manager in terms of roll out and delivery of the CMC strategy
-Support to the Head of CMC Engagement as a team member and key part of the leadership team
Aston Carter Ltd is acting as an Employment Business in relation to this vacancy.