Description
Looking for a Network Support Specialist for a 6 months contract in Fort Worth, TX.
Skills:
- 1-2 years of related experience Basic PC literacy/Keyboard proficiency;
- Understanding of Windows-based applications/tools
- Excellent communication skills, verbal and written as well as listening skills;
- Customer and deadline focused Knowledge of TCP/IP;
- Understanding of Routers and routing, LAN devices, cable modems; Knowledge of network and management protocols
- General knowledge of data communications General knowledge of remote support technologies and strategies
- Certification in WatchGuard or Sonicwall Adminsitration
- Network support/implementation experience
- Experience with network management platforms
Responsibilities:
- Responsibilities include installing, responding to alarms and coordinating activities for problem resolution, notifying customers of events and ongoing status, and escalating issues to third parties and higher technical and managerial support Primary function of role is to install Firewalls and support events in the customers''''''''' networks and systems as it relates to their Firewall protection; Analyzes, designs, and develops well-defined methods and procedures for service related activities; Prepares standard reports;
- Customizes and provides business data for knowledge applications Responsibilities for this position include monitoring customer's Firewalls Performing initial diagnosis and trouble isolation; Proactively notifying customers of all problems within SLA guidelines; Remotely resolving incidents within their capability Isolates standard problems;
- Presents and gains agreement for problem isolation, solution creation and implementation plans Provide remote installation management/coordination when required Responsible for working with other Support Specialists in order to coordinate and quickly resolve customer issues; Providing regular updates to customers as efforts for resolution progress Providing a central point of communication for customer incidents related to their network security and Firewall Documenting all actions taken to resolve incidents in ticketing system; Ensuring the correct and timely closure and completion of all incidents
- Proactively monitors and manages customers networks and systems and ensures the prompt delivery of service to meet our contractual terms and conditions within Service Level Agreement guidelines
- Work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations;
- Position involves prolonged periods of PC and telephone usage
Interested candidates should send a copy of their Resume including salary/rate information or apply at our website.
Company Profile:
Synergy America, Inc is a 16-year-old Professional Services staffing firm providing contract, contract-to-hire and direct-hire resources to companies looking for key individuals. We specialize in providing top-notch talent for our clients, and help candidates in finding the right position.
We rely on our knowledge of search and hiring procedures. We consider both the companies and the candidates to be our clients. We believe in providing the highest level of service to our clients at all times.