Description
JOB TITLE: Quality Assurance Engineer
Contract: 6 months
IT/Quality Assurance Service
Top 5 skills:
- Strong Focus on gathering and analysing metrics in reference to outages, bug defects, performance etc.
- Advanced knowledge of/experience with software quality methodologies, standards, tools eg CMMI, IEEE, ISO, ITIL, RUP, Eclipse, COBIT
- Mainframe/distributed software development work experience
- Excellent communication and collaboration skills, creative solution generatorJob Summary:
Serves as a consultant/subject matter expert supporting the organization in the development and implementation of formal standards and processes designed to ensure the delivery of quality software applications; evaluates the quality of and adherence to standards, processes, and procedures throughout the systems life cycle development through interaction with the Software Quality arm of the organization and their effectiveness metrics.Principal Duties & Responsibilities:
- Team lead for process research, design, implementation and training based on industry standards
- Performs duties with independent action and decision-making, working on multiple projects as a team member; serves as the QA subject matter expert for multiple projects of high complexity within multiple development environments
- Develops, analyzes and identifies trends in IT performance metrics.
- Provide specific business and technical guidance on SDLC processes, performance metrics/management and operational effectiveness
- Knowledgeable in one or more process improvement methodologies
- Gathers provisional/operational process requirements for IT software/infrastructure processes
- Provides a leadership role in continuous improvement focused on industry and Aflac standards
- Uses process capability studies and other statistical techniques for defining process capability, identifying and eliminating sources of process variability
- Promotes and executes a quality vision to promote process and product quality in all processes
- Leads the development of productivity calculations on projects and releases establishing functional sizing measure
- Performs in-depth analysis of business requirements and design specifications, and makes recommendations on testing
- Evaluates the environment, conditions, and criteria under which test case automation should occur
- Evaluates and recommends testing processes to improve testing effectiveness; promotes preventive and/or corrective quality assurance initiatives throughout the company; oversees quality assurance initiatives
- Prepares, maintains, and reviews test case documentation; ensures that metrics comply with testing and customer requirements; monitors and analyzes metrics for continual improvement
- Identifies technical and operational problems on installed networks, systems, and products; provides recommendations and alternatives for resolution
- Validates and documents completion of testing and development processes
- Provides technical leadership and mentoring to less experienced individuals, and oversees the training of team members
- Performs SDLC reviews and audits and reports results
- Collaborates with the Project Managers and Release Managers in formulating quality plans and performance to the plan
- Performs other related duties as requiredEducation & Experience:
- Bachelor's degree in computer science, information systems, engineering or related field and at least five eight years of experience in the design and engineering of software development processes and standards or an equivalent combination of education and experience
- Experience developing and conducting test processes for multiple types of systems, client users and/or units across an organization
- Experience with CMMI, ITIL, IEEE, ISO, RUP, Microsoft software process frameworks and related software development industry standards strongly desiredBehavioral Competencies:
Customer Service Orientation: Thinks proactively and independently about clients' needs and collaborates with clients to develop best approaches to certain issues; synthesizes the needs of multiple customers in the coordination of complex multiple servicesFlexibility:
Leads change effort and willingly helps others adapt to change by removing obstacles that prohibit change; reacts comfortably with uncertainty and ambiguity and can quickly rebound from setbacks; exhibits versatility in dynamic and diverse environmentsInformation Seeking:
Establishes on-going processes or demonstrates skills to get new information; regularly gathers information from one-on-one and group forums to recommend alternatives and solutions; consistently conducts debriefings to identify and initiate process improvements; researches industry trends to gain new understanding and readily shares insights with othersThoroughness:
Sets specific, challenging goals that continually raise his/her level of detail orientation; works to facilitate methods that can increase work thoroughness, yet reduce cycle time, unit cost; or defect rates; shares these methods with othersBusiness Competencies:
Business Function Knowledge: Fully understands the strategic direction of multiple lines of business and the events that affect the industry as a whole; maintains business and technical awareness of major competitors and understands the impact of short- and long-term strategies on business and technical solutionsClient Satisfaction Metrics Knowledge:
Develops customer requirements for own area of work and other related areas; designs data collection methodologies for work expanded beyond own area of work; uses industry benchmarks to continually improve performance; has advanced experience in all methods used to collect client satisfaction metrics across the organizationNegotiation:
Adapts different approaches using a variety of negotiating concepts, brainstorming, compromise or other tactics to negotiate with stakeholders, get sponsorship and buy-in to support negotiation initiativesRisk Management:
Seeks out opportunities to do breakthrough work where no one else has; views high risk as an opportunity for high reward and understands the degree of risk tolerance for most situations; manages risk tolerance to maximize the most productive outcomes; is often viewed as a groundbreaking leader for keeping organizations ahead of the curveTechnical Skills:
Business Definition Requirements: Advanced
Project Tracking and Reporting: Advanced
Change Management: Advanced
Elevation Tools - SCLM: Advanced
Methodologies for Development: Advanced
System Production Support: Advanced
Metrics and Measurement Tools: Advanced
Software Development Life Cycle (SDLC): Intermediate
CMMI, ITIL, IEEE, ISO, RUP: Intermediate
Project Management: Advanced
Presentation Skills: Advanced
SDLC Reviews/Audits: Advanced
Systems Storage Management: Intermediate
Data Security Procedures: Advanced
Web Content Approvals and Controls: Expert
Visual Studio: Intermediate
Microsoft Office: Advanced (Specifically Excel Macro Programming, and advanced PivotTable skills)
QA Concepts and Standards: Intermediate
QA Procedures: Intermediate
QA Controls: Intermediate