Description
Length of Contract - 3-6 months
Start Date - ASAP
Skills
-Windows Operating Systems
-Microsoft Office
-Network Connectivity
-Print Services
-Hardware
-Microsoft Outlook client and OWA.
-Fluent in Dutch and English
- Problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational
Responsibilities:
Are you a Service Desk Technologist who speaks Dutch looking for a contract position in Dublin, You will be working for a leading consultancy.
You will provide first level IT Support to multiple clients supported out of Dublin service desk. Performs initial level of problem identification and attempts resolution
You must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
You will ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
Develops and maintains knowledge of Remedy (incident tracking system), AIDU and of the service desk procedures and business environment
Qualifications/Experience:
-Bachelor degree in related field or equivalent work experience
-1-3 year's Personal Computer experience including customer support or Help Desk
-Vendor Certification
Penta Consulting is a global staffing solutions business providing innovative and flexible recruitment strategies for clients and the very best permanent, interim and contract career opportunities for candidates across IT, Telecoms, Accounting and Finance. Ranked 13 in the 2012 Sunday Times Top 100 Companies to Work For awards, Penta holds a Queen's Award for Enterprise among other high profile business and quality awards. Visit our website for more information.
Penta Consulting is acting as an Employment Business in relation to this vacancy.