Description
Currently looking to add a new Helpdesk Support/Customer Service Specialist to join our team, please read below all the job requirements and job description. Look forward to hearing from you.Start Date: ASAP Long term contract
Pay Rate: $10.00/hr
Hours: Mon-Fri 8am-5pm
Location: Mason, OH
Job Requirements:
Responsible for responding to inquiries and providing information to customers calling into a service hotline.
Records all customer contact information in a call log.
Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer?s problem or complaint.
Tracks issues escalated for resolution to ensure customer receives a timely response.
Must have knowledge of the enterprise?s business/products and demonstrate strong customer focused skills.
Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Typically has 0 to 2 years of related work experience.
Responsibilities:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.