Description
ROLE: Project Manager
SKILLS: Customer Service - Complaints - Retail Banking - Birmingham - £494.00 per day
Our client a leading UK retail bank, requires a Project Manager to deliver the customer service element as part of a wider. Complex divestment programme.
Purpose of the role
- Provide Project Management expertise to manage the Customer Impacts for Customer Services Programme, support BAU complaints teams in responding to complaints relating to the Verde Customer Journey.
- To scope out, plan and manage the delivery of customer impacts workstream within the programme.
- Working in conjunction with the central communications and business programme teams to ensure all customer impacts are understood, complaint scenarios identified, complaint responses approved and colleague communications are issued.
- To manage the plan, risks, issues and reporting for the customer impacts workstream.
- To task manage the communications and SME resources in the workstream.
- To liaise with central communications governance forums and business stakeholders to ensure CS communications are approved.
- To review and assist with writing and presentation of communication presentation packs when required.
Core Skills
- Proven project management track record using recognised methodology.
- Understanding of Customer Journeys, impact analysis of customer impacts and communications.
- Self motivated and able to work as part of a diverse and geographically separated team.
- Able to work under pressure and remain calm.
- Excellent communication skills and able to work with business and programme stakeholders.
- Strong stakeholder management and confidence to push back on demands when required.
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.