Description
Job description: (former Nortel technology)
- Experienced Customer Support Engineer CDMA Core
- Customer Facing Skills
- Proven excellent verbal and written communication skills;
- Excellent analytical problem solving skills during complex issue analysis;
- Ability to multitask;
- Ability to perform well under stress;
- Flexibility in working hours due to business needs;
- Fluency in English (clear and precise).
- Technical expertise:
- Demonstrate highest level of troubleshooting skills on following nodes: VSE, CNM, MGW, CCMP, and CBM. Experience in CMT, USP, 86k is an advantage.
- Clear understanding of patching processes and its effect on live nodes.
- Given different CallP scenarios should have solid understanding of CallP message flow (signalling ladder). Scenarios as follows: SIPT, LMSD, CBRT, Calea, IWF
- Understanding deltas between SW loads. Experience dealing with next levels of support.
- IP Certification either internal Ericsson or external is a must.
- Ability to effectively use MS Office products (especially Excel and PowerPoint)