Description
We are the leading IT outsourcing company seeking a Senior Infrastructure Analyst on the team supporting Servers and storage management for a multi-site organization.
OVERVIEW:
Technical Support (80%)
- Provide expert level support for all technical issues in Active Directory and Microsoft Windows environment supporting over 80 Servers and 250+ users.
- Provide technical guidance and expert level support for patch management, server/data center management, MS MOM 2005, SMS 2003, Anti-Virus management, backups and Virtualization.
- Perform Infrastructure configuration management activities, and follow change management procedures for implementing any changes to the production environment.
- Lead initiatives to consolidate, upgrade and implement equipment and/or implement business relocations.
Operational Support (20%)
- Help create and implement processes and procedures to improve efficiency of IT operations, identify areas for improvement and suggest technical, process and organizational changes.
- Will recommend and implement capacity increases, serve as the technical escalation for results of preventative maintenance routines and will supervise preventative maintenance.
- Effectively communicate resolutions to IT staff and users ensuring incidents are resolved and end user communication is complete.
- Perform other duties as assigned.
QUALIFICATIONS:
- Bachelor's degree in Information technology or relevant field
- Experience and ability to write, review and test of Disaster Recovery, Information Security, Technical Documentation
- Industry Certifications in Microsoft
- 5+ years of experience in IT Operations in an enterprise level environment providing Tier 1-2 expert level support
- Microsoft Active Directory, Windows 2003, IIS server, SMS 2003, MOM 2005, Symantec NetBackup and Backuo Exec, VMware 3.1, HP RDP
- EMC SAN, SAN Switches, Citrix, Blade technology, SQL 2005, Exchange 200, Scripting, TripWire-Preferred
- Willingness to be part of on-call rotation
- Ability to lift up to 30 lbs
- Ability to apply the principals of analytical and logical thinking to define problems, interpret data, establish facts and draw valid conclusions
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