Description
SHAREPOINT ESCALATION
L3 Adminstation
Key Accountabilities
*Service restoration
*Manage critical situation
*Conduct root cause analysis
*Prescribe remediation across entire SharePoint Online platform when applicable
*Manage Escalation and collaboration with SharePoint product group
Key Success Criteria
Maintain highly available online service to customer; meeting or exceeding 99.9% availability of SharePoint Online service
Knowledge, Skills and Experience
1) Essential Experience
Candidate must have extensive experience in enterprise level technical depth in all technologies supporting SharePoint products, including
*SharePoint 2007
*SharePoint 2010
*SQL 2005
*SQL 2008
*IIS6 and IIS7
*WS2003, WS2008
2) Technical/Functional Skills
As part of this team we are cultivating experts in key areas necessary to deliver hosted SharePoint in the cloud. To this end, the base expectation is a functional knowledge of SharePoint and associated technologies including:
* Architecture
* Operations
* Debugging
* SQL
* IIS
* PowerShell
3) Personal Attributes/Interpersonal Skills
Specialty in one or more of the following areas is required. You don't have to be the best at all of these, but in your current role you'd probably be considered the 'go to' person for one or more of these:
* General SharePoint 2007 administration
* General SharePoint 2010 administration
* Large scale web farm operations including tuning for high traffic publishing portals
* Virtualization and large scale virtual machine management on Hyper-V
* Security including environment hardening and intrusion/abuse prevention
* SQL server 2005 and SQL server 2008 administration
* SQL High-Availability and disaster recovery design, operational strategy in SQL2005 and 2008
* SQL performance analysis and troubleshooting skills
* Develop and maintain a suite of SQL maintenance tasks to maintain hundreds of Servers
* Develop and maintain a complete set of monitoring rules for SQL2005 and SQL2008
4) Qualifications
A degree in Computer Science, related field or equivalent experience is required
BUILD
Description of work:
This role requires a highly skilled expert on SharePoint 2007 and SharePoint 2010. This role will be critical in building new Office365 SharePoint Online farms. The role will be responsible for the following activities as part of the job:
*Preparing new SharePoint environments for Build
*Building the different SPO environments
*Installing builds and troubleshooting Build issues
*Communicating with the Release managers, senior SPO managers and various other teams
*Providing regular status updates to various levels of management
*Often Working directly with customers to help with issues related to build
*Providing feedback on the documentation, cutting the tickets to update the documents.
*Documenting various issues and resolution faced during the build process
*Providing feedback on the build process and own/drive the process changes
Technical skills required:
*5+ years of operational experience
*5+ years of experience installing SharePoint and SQL
*2+ years of PowerShell experience
*2+ Years of TFS experience
*Installing and troubleshooting Hyper-V, Windows 2008 OS
*Good understanding of networking