Credit & Collections Specialist

Dublin  ‐ Onsite
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Keywords

Description

SUMMARY

Maintains a portfolio of customer accounts. Maximizes profitable sales and mitigates bad debt losses to the company consistent with the company's policies. Reduces the percentage of past-due accounts receivable by analysing account data and managing and performing collection activities that support the department collection metrics. Contributes to the overall lowering of days outstanding and increase in cash flow and profitability for the company.

PRINCIPLE DUTIES AND RESPONSIBILITIES

* Manages portfolio of EMEA accounts and decides appropriate customer communication channel to determine reason for delinquency, gain on-time payment, and full explanation of outstanding balances to ensure prompt payment.
* Reviews Daily Credit Hold Report and Credit Hold emails for prompt resolution of credit limit or past due issues and to ensure action is taken prior to customer requested delivery date.
* Responds to customer inquiries relative to billing and/or payment problems in a timely manner, while maintaining a good relationship with the customer.
* Handles collection problems in order to eliminate the need for outside collection efforts.
* Resolves all customer short payments and unapplied cash to meet/exceed department SLAs.
* Provides customer Statement of Accounts on a regular or ad-hoc basis to ensure on-time payment, as required.
* Negotiate and finalise Letters of credits
* Participates in meetings to resolve customer issues on non-payment.
* Maintains complete and accurate records of all accounts.
* Consistently meets/exceeds individual monthly and quarterly cash forecast.
* Provides detailed weekly update to manager and ad hoc reporting, as required.
* Prepares account debit memo/credit memo adjustment forms as required in a timely and accurate manner to ensure account reconciliation.
* Writes off bad debts or withheld tax amounts by gathering all pertinent back-up.
* Provides accurate cash forecasting at each quarter end.
* Prepares and conducts account reconciliation, as required.
* Provides and conducts administrative duties, as required.

JOB SPECIFICATIONS

* BA/BS degree in Credit, Business, Finance, Accounting or related field or 5 years of relevant work experience.
* 5 years of commercial credit and collections experience, with exposure to large dollars.
* Strong background in the negotiation of Letters of Credit
* Strong organizational, verbal and written communication skills, preferred.
* Strong computer skills, Microsoft Office Suite. Oracle experience preferred.
* English fluency required; fluency in additional relevant major European languages is a strong plus.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

* Office environment.
* Occasional travel to customer or company sites may be required.

Advantage Technical Resourcing is acting as an Employment Business in relation to this vacancy.We are an Equal Opportunities Employer, a registered Two Ticks: Positive About Disabled People company and support the Age Positive scheme.
Start date
ASAP
Duration
6 months
From
Advantage Technical Resourcing
Published at
26.07.2012
Project ID:
398147
Contract type
Freelance
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