Server Support Specialist AIX/UNIX - Amsterdam, Holland - English spea

Noord-Holland  ‐ Onsite
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Server Support Specialist AIX/UNIX - Amsterdam, Holland - English speaking

(Server Support Specialist UNX, Server Support Consultant, Server Support Engineer, Unix System Engineer, Unix Consultant, Unix Administrator, Unix System Administrator, Unix Systems Administrator, AIX System Engineer, AIX Systems Engineer, AIX Consultant, AIX Administrator, AIX System Administrator, AIX Systems Administrator, AIX Consultant, Third Line Support, 3rd Line Support, Level 3 Support, Level Three Support, SAN, Storage, pSeries, p Series, p/Series, p-Series)

One of our Blue Chip Clients is urgently looking for a Server Support Specialist AIX/UNIX.

Please find some details below:

. Responsible for applying expert analysis to provide support for problem and change tickets for client support operations.
. Candidate assesses situation to determine problem facing the client.
. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required.
. Responsible for implementing changes to the client's environment.
. Candidates are also responsible for mentoring and training other members in the primary pool.
. Perform Level III work as assigned by dispatch for complex incidents and changes.
. Support Rhythm(Junior) & Blues(Medior) team members where they are unable to resolve any incident or change
. Ensure knowledge and the associated documentation is transferred to other team members to enable them to perform service delivery
. Be aware of, and adhere to, work instructions required to perform service delivery
. Have knowledge of, and adhere to, the customer SLA s
. Provide resolution on incidents, changes and service requests assigned to you
. Recognise and inform the Service Line team members on operational improvements and efficiency
. Work in line with IBMs service delivery processes
. Perform self development to improve knowledge in your area of technical responsibility
. Assist with SSO Delivery Compliance activities as required
. Follow defect prevention measures
. Be able to distinguish between steady state and supplemental work
. Understand the tasks which are defined within the GDF Rhythm Pool and Delivery Centre CTAM
. Perform timeous escalation to the Customer Lead Engineer when there is a technical issue requiring specific customer knowledge or action
. Perform timeous escalation to the QA when there is any issue relating to DPP, quality or process improvement which you are unable to resolve and/or when you see opportunity for efficiency improvement
. Perform timeous escalation to the Team lead/Manager when there is any personal or other issue which prevents you from meeting the responsibilities, SLAs and resolution timelines of work assigned to you
. Participate in GDF daily meetings, team meetings etc
. Continues to automate and document.
. Display technical knowledge and understanding (High Availability, Virtualization, NIM, VIO, AIX 5.3 & higher, virtualization, Tivoli tooling, P&C, VIO, HMC, Apar process, TSM, Userid mgmt, Server install, building images, high level and detailed designs, Scripting Shell/Perl, Backup policies, performance mgmt and analyses, AIX implementations.
. Hardware knowledge pSeries, SAN, power 5, 6 & 7.
. Able to work independently, able to perform work without assistance
. Interact with other team members and other teams eg Lead Engineer to ensure resolution, quality and efficiency
. Work to standardize repeatable tasks and steps. This may require creating documentation or scripts that can be used to solve the same problem in the future.
. Provide coaching and mentoring to the junior team members (Rhythm)
. Responsible for accuracy of IBM tooling & systems eg. SESDR, SA&D, Bocada
. Provide input for innovation/technical improvements (efficiency) to the Service Line team members
. Discuss architecture & solution direction with the LSE
. Create cost cases for new business, formalize though approval Team Leader and Manager
. Ensure completion of activities to transfer work from RfS to BAU (budget, documentation, tooling and processes)
. Schooling: HBO or international equivalent.
. Additional Certification: IT related certification or 5 years equivalent work experience.
. IBM: ITIL Foundation ver 3, LEAN methodology.
. IBM: IT Specialist Level I.
. IBM: Technical Certification as required for the Service Line.
. IBM: Business Knowledge.
. Screening: PES & VOG screening completed.
. Requirement: Travel & phone expenses included.
. Knowledge: Good working knowledge of IT standards and technologies: hardware, server, network, operating system, software, application, database or other technologies.
. Experience: 7+ years experience in IT with min 3 years in a similar role providing customer support in a multi customer environment. Experience in supporting, installing, troubleshooting, operating, testing, planning and configuring relevant technologies.
. Preferred: Experience providing support within an international environment.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Start date
ASAP
Duration
5 Months+
(extension possible)
From
Octopus Computer Associates
Published at
26.07.2012
Project ID:
398162
Contract type
Freelance
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