End User Computing Solutions Expert

CZ  ‐ Onsite
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Keywords

Description

End User Computing Solutions Expert

SUMMARY:

  • To lead the delivery and support of Technology Solutions & Support Services to DHL countries/functions for one or more services in the Domain, ensuring in a cost effective way the maximum availability of these services to the business and the smooth deployment of additional services/upgrades with minimal disruption to business continuity
  • In consultation with Development and Regional/Global teams, develop standards and guidelines for the exploitation of desktop technologies. Consult with Regional/Global teams regarding their implementation plans to ensure strategy and roadmaps are aligned. Provide technical leadership to global support groups

RESPONSIBILITIES:

  • Take end to end responsibility and ownership for the delivery of one or more services within a Domain and the monitoring and maintenance of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts
  • Provide technical expertise to RUN services, ITS cost effectiveness, Infrastructure and Data life cycle management, Security and Global Standards adherence
  • Contribution to policy making with respect to one or more of a range of matters including strategic planning, hardware and software procurement, staff development and rewards, choice of methods and standards and the marketing and selling of services and products
  • Advising and influencing business clients and customers at management level regarding the delivery, costs, availability and functionality of services and systems and development of effective partnerships with them
  • Ensure that service level agreements with both internal and external providers are aimed at meeting business needs of the client organisation by providing value for money services in terms of standards, quality, efficiency, security, performance and cost effectiveness
  • Work with Service Owners in setting targets, monitoring performance, and managing the service in an efficient and effective manner, within a function or group
  • Ensure that arrangements are in place to maintain or recover the delivery of services and systems in the event of any physical, technical or environmental incident or outage, ensuring the continuity of service provision to the client organisation
  • Work with the Operations function to ensure that high quality operational procedures and standards are adhered to and effectively maintained and controlled
  • As end to end service owner, drive implementation of technology standards for services, assist and coordinate globally in order to maintain and improve provision of existing services
  • Assists technical service and product owners in definition and improvement of support models for existing and new services and products
  • Take responsibility for implementing or adjusting service processes and support models for new services as being implemented
  • Take responsibility for the planning of new or improved service implementations in accordance with ITS Key Process
  • Oversee the Recovery Management (major incident) and Service Owner functions within business Domain

REQUIREMENTS:

  • Comprehensive in-depth knowledge and experience of working with desktop services in a high availability environment.
  • Specialist, in-depth knowledge of desktop hardware and software and their management in a large scale global enterprise.
  • Proficient knowledge of PC and server infrastructure (XP/W7/W2003/W2008)
  • Proficient administration skills in Active Directory domains (In particular Group Policy management/troubleshooting).
  • Proficient in Networking technology (TCP/IP, DNS, DHCP).
  • Proficient virtualization (App-V) sequencing, Client Server administration and troubleshooting skills.
  • Proficient knowledge of MS Outlook and MS Exchange interaction.
  • Proficient in Scripting Languages (Powershell, VBScript, DOS).
  • Proficient in Windows Installer technology.
  • Proficient in Windows User Profile management (Roaming, application settings, folder redirection etc ).
  • Proficient in Testing (Scripts, reporting, validation).
  • Proficient in Operating Systems (Windows).
  • Proficient in technical writing, Support Models, Service Level Agreements, RACIs.
  • Knowledge of Altiris DS/NS software deployment technologies
  • Pro-active and professional approach to work - customers, ownership, incidents, problems.
  • Advanced written and verbal communication skills
  • 8+ years IT experience, including team leading capability.
  • At least 3 years of Desktop and Collaboration experience.
  • 2 years working for a large Global corporation (ideally Logistics).
  • Demonstrated capability in leveraging new technology and continuous improvement of work processes to increase performance/productivity while reducing costs
  • Bachelor's degree in Business, Information Systems, Computer Science or equivalent work experience.
  • ITIL qualified

ADVANTAGEOUS EXPERIENCE:

  • Experience of ServiceNow
  • Experience of HP Openview
  • Additional language skills
  • MS Exchange administration
  • Microsoft SCCM
  • Windows installer packaging
  • Flexera Admin Studio
  • Business Process Workflows (end user computing/service ordering/approval flows)
  • Peripheral devices (Blackberry, Windows Mobile, Apple devices, printers)
  • Desktop security solutions
Start date
n.a
Duration
4 months Extendable
(extension possible)
From
Ubique Systems UK Limited
Published at
26.07.2012
Project ID:
398164
Contract type
Freelance
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