Description
We are seeking a Senior Analyst Programmer whose strengths and experience is in production support.
You will be responsible for, and have the skills in the following areas:
- Have provided at least 5+ years production support experience in a 24 x 7 environment ensuring application availability and stability.
- Experience supporting the production Integration layer in large and complex environments
- Experience supporting enterprise/Middleware applications such as Tibco EMS and BW, Oracle BPM and IBM MQ is essential
- You will have strong diagnostic and troubleshooting skills to resolve technical issues quickly
- Take responsibility of issues to resolution stage ensuring customer satisfaction.
- You will have had experience with process development and improvement
- Maintain technical support documentation
- You will have worked in large and complex environments
- Experience in the Financial Services industry sector is preferred
- Change management
- ITIL certification is ideal but not essential