Description
4 - 6 YEARS OF EXPERIENCE
Maintains smooth operation of Avaya telephone systems, including call center applications. Duties may include setting up users, troubleshooting user telephony issues and when necessary to analyze technical problems, identify and prioritize resolutions based on business needs. May recommend Avaya solutions and coordinate installation or changes with technicians. Trains internal users. Duties may include 24 X 7 support for the telephony infrastructure environments, including on call support on a monthly basis.
COMPETENCIES:
Experience with telecom/carrier, telephone protocols and deployment along with industry experience in call center management working with switch technology, knowledge of Avaya equipment and software, including 8xxx switch platform, AES, CCE and CMS. Excellent interpersonal and communication skills.
QUALIFICATIONS:
Bachelor's degree or equivalent in experience. At least four years of experience in systems support and working knowledge of Avaya technology. General knowledge of Microsoft Office product suite, networking, wiring, Routers, Switches, Microsoft Server 2003, communications protocols (TCP/IP, G.711, G.729, SIP, MPLS, QoS). Microsoft, Avaya, Cisco, HP, Dell, or Verint certifications is a plus.
Comment:
Must have Avaya phone systems experience to be considered.
SKILLS
Avaya
Synectics is an Equal Opportunity Employer.