Description
Job Description
As our System Support Engineer based in US you will have responsibility for providing support to customers using our product. This support will include: ability to read a wiring diagram to check system configuration, follow written instructions to load various OS versions on a computer (this includes Red Hat Linux and Windows XP/7), good understanding of both Windows and Linux file structure, install our software product on the computer, install software libraries and edit basic text files, knowledge of IP network basics, ability to communicate effectively both written and verbally with customers and support engineers, and the ability to represent My client in a professional manner in front of customers. Knowledge of cellular standards and network standards including the 3GPP/3GPP2 specifications is a plus.
Primary customer support is performed on-site at customer locations performing software installation and configuration, inter-operability testing between the hardware and software, executing test cases with our products and commercial UE devices. Travel around the US will be required.
This is an exciting opportunity for a person with the following skills, education and experience:
BSEE/BSCSE/BSCE/BSCS/Telecommunication or equivalent.
Requires ability and experience to effectively interface with highly technical customers.
Experience (minimum 2 years)
working with 3GPP/3GPP2 standards & documentation,
LTE/UTRAN/GERAN & cdma2000 air interface and signalling (cdma2000, EVDO, GSM, WCDMA, HSDPA, HSUPA, HSPA Evolution, LTE, VoIP, etc), wireless communications test equipment, and network protocols (TCP/IP, SIP).
Experience with protocol test systems, TTCN2/TTCN3, and automated test execution environments is a plus.
WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.