Description
Service Desk Analyst.
Service Desk Analyst required for my NHS client. The Service Desk Analyst is o provide a Service Desk call logging and first line problem resolution service and to provide a local service to customers purchasing, installing, supporting, and developing the use of ICT facilities throughout the Authority.
Essential Skills.
- To assist with the provision to customers of technical support, maintenance and information across a range of ICT services.
- To assist with the delivery of services to agreed SLAs.
- To work with small technical teams across ICT to deliver new services and service improvements.
- To assist with the delivery of services to agreed SLAs.
- To assist with the management of an ICT service or range of ICT services.
- To assist with providing technical advice and information.
- To provide a channel for users to request and receive standard and non standard services.
- Ensure that calls and e-mails to the ICT Service Desk are recorded correctly and monitored for progress, escalating any potential problems of a series or sensitive nature to the appropriate manager.
- Investigate, identify and resolve first line support problems. Liaise with suppliers of ICT equipment and services and with other members of ICT services as necessary to resolve problems. Ensure that agreed internal quality/performance SLAs are maintained.
For further information please get in touch to discuss further.
Kind Regards
Harry