Description
Job Description
Changes are being implemented to the provisioning and de-provisioning processes and workflows that require document updating. The Identity & Access Management Tech Writer is responsible for understanding and updating an extensive suite of project, technical, certification and operational documentation to align the provisioning and de-provisioning process changes.
Essential Functions:
Experienced in documentation design, development and control Ability to work autonomously when necessary and be able to manage priorities and time to meet assigned goals and deadlines Changes of existing documentation to accommodate updates and enhancements Creation of new documents where gaps are identified Documentation set is well established and has been refined to be as useful yet compact as possible; continuous improvements and suggestions for doing so are an expected part of this role You will also be expected to provide training material as needed The role optionally includes the development of context-sensitive application help for the product/service suite
MINIMUM Requirements:
Excellent communications and customer service skills required Excellent phone, meeting and presentation demeanor Strong organizational and multi-tasking skills required, attention to detail a must Strong familiarity with the Microsoft Office Suite must be skilled in Word, Excel, PowerPoint and Visio Experience with document repositories and workflow; Microsoft Enterprise Collaboration Framework (ECF) experience a must; LiveLink and other repository experience a plus Familiarity in Acrobat Reader and Writer required, must be able to convert documents into PDF format Ability to handle and resolve problems and communicate effectively Strong interpersonal skills and ability to work with a team Ability to prioritize and follow established work processes Professionalism, integrity, flexibility, security, customer service oriented and a team player Ability to utilize excellent time management to complete daily schedules
MINIMUM Experience and Education:
BA/BS plus 5 to 7 years of experience in an office setting, preferred OR equivalent work experience (1-2 years in a similar role), desired Experience working in the Pharmaceutical industry, or large IT (Information Technology) organization a major plus.
SKILLS
MS Office, MS Visio
Synectics is an Equal Opportunity Employer.
