Description
A major European Bank is looking for a Systems administrator to support their local office in Kiev. The Systems administrator will be reporting to the IT manager in London but will be responsible for all IT issues in Kiev.
This is a 3 year fixed term contract.
To assist in the installation and support of the IT Infrastructure for the Resident Offices in the Bank's countries of operation. This position will be based in our Kiev Resident Offices and will report to the London based IT Helpdesk Manager.
Key Responsibilities and Deliverables- Provide full IT support to the EBRD Resident Offices
- Operational support of MS Windows (2003 and 2008) server infrastructure
- Operational support of Windows 7 workstations
- Operational support of Office 2010
- Operational support of Exchange (2003 and 2010)
- Operational support of Blackberry devices
- Server performance and OS monitoring
- Troubleshoot server hardware issues
- To provide 1st and 2nd line telephone and desk side support
- Incident logging and reporting
- Maintain detailed records of technical configurations and keep all documentation up to date and complete
- Take responsibility for the management of all technology issues ensuring that they are resolved ether directly or through third party agents
- Assist in ordering and installing hardware (server and desktop) and associated software, for new and existing Resident Office IT installations
- To assist in support of local IT infrastructure and telephone systems, in conjunction with HQ based support teams
- Assist in developing systems to meet the business needs of the user base, improve reliability and maximise remote support capability
- Extensive travel as necessary to other Resident Offices to implement new installations and support existing ones. Ability to do this and work unsupervised is essential
- Submit necessary Change Control information and coordinate system down times for all work required
- Undertake tasks and projects as directed by management and deliver on time
- Report to IT Helpdesk Manager on a weekly basis with work progress
- Good knowledge of MS Exchange (2003 and 2010) administration, configuration and problem solving
- Good working knowledge of Windows (2003 and 2008) Server operating system
- Good knowledge of VMWare and VMworkstation version 8
- Server hardware monitoring and problem resolution
- General understanding of voice and data communications
- Understanding of Domains and Active Directory models
- Good understanding of server performance management and capacity planning
- Experience with configuration of secure Windows (2003 and 2008) server infrastructure
- Experience with environments working under strict change control procedures
- Experience with dealing with 3rd parties for incident management
- Experience of producing detailed technical and procedural documentation
- Good working knowledge of Windows 7 Workstation OS
- Good working knowledge of Office 2010
- Good working knowledge of Blackberry devices
- Excellent customer facing skills
- Good knowledge of backup and restore techniques
- Excellent analytical and problem solving skills
- Excellent written and spoken English skills and of one of the languages of the region
- Ability to operate sensitively and effectively in a multicultural environment
- Flexible schedule to allow working out of business working hours